Whether you take the product to
a local service center or return it to the factory, be sure to include the following
information with your product:
- Product model and serial
- Contact name
- Telephone and fax number
- A copy of the bill of
sale or proof or purchase
- Detailed information
as to the product failure
- Return shipping address
Do I need a return authorization
to return my JBL product to the factory for repairs?
No. Just make sure to include all the information listed above.
What happens once you receive the
product for repair?
The failure mode and cause of failure is determined by our Senior Technician. When
a copy of the proof of purchase is enclosed in the package, all failures covered
under the warranty are repaired and the product is returned without any charge to
the customer. JBL Professional pays for return shipping charges on failures covered
under the warranty.
All failures not covered
under the warranty will be charged for the repairs and shipping. JBL Professional
Customer Service will fax or mail a JBL Professional Estimate of Repairs and will
not proceed with the repairs until customer's reply is secured. Payment terms for
repairs are payment in advance via cashiers check, money order, Visa, MasterCard
or American Express.
How is the warranty coverage verified?
Your JBL Warranty protects the original owner and all subsequent owners (see below)
so long as:
- Your JBL product was
purchased in the Continental United States, Hawaii or Alaska. This Warranty does
not apply to JBL products purchased elsewhere except for purchases by military outlets.
Other purchasers should contact the local JBL distributor for warranty information.
- The original dated bill
of sale or proof of purchase is presented whenever warranty service is required.
In lieu of the original bill of sale, JBL will accept a duplicate bill of sale issued
by the selling dealer or a clear photocopy of the original bill of sale.
Is the JBL warranty transferable?
Yes. The JBL Warranty is transferable so long as the original dated bill of sale
is presented whenever warranty service is required. Where the product to be repaired
is no longer the property of the original owner and the original or a copy of the
bill of sale cannot be provided, JBL will accept a notarized statement by the original
purchaser stating the name of the selling dealer, date of original purchase, invoice
or sales ticket number, model and serial number of the product including the date
of transfer from the original purchaser to the subsequent owner of the product.
The subsequent owner(s) of the product will pick up the balance of the warranty
period based on the original dated bill of sale.
What is the warranty on repairs
and replacement parts?
Products serviced by an authorized JBL Professional Service Agency are warranted
against defects in workmanship and materials for a period of 90 days, or the remainder
of the original warranty period, whichever is greater. The Service Agency must use
JBL factory parts for this warranty to be in effect.
Why can't end users purchase cone
Because replacing a driver's cone, suspension and voice coil requires special test
equipment, tools and training.
Can I use a different crossover
in my speaker cabinet?
No. Because each passive crossover is designed to accommodate specific loudspeaker
components, changing to a different passive crossover will change the sound and
response of the loudspeaker system.
Will a different driver work in
As certain speakers become obsolete, it is necessary to replace them with alternative
product. For the best possible replacement, contact your local JBL Professional
Warranty Station or Technical Support at JBL.